Questions About an Existing Order

Send your order number and the email address used at checkout. These details help us locate the transaction, review its status, and provide relevant assistance.

Problems With Your Order

Tell us promptly if a sculpture, vase, decorative tray, or another purchased item arrives damaged, defective, incomplete, incorrect, or substantially different from its description.

Where appropriate, include:

• Your order number.
• A clear explanation of the problem.
• Photographs or video of the item and issue.
• Pictures of the shipping label and outer packaging.

After confirming a problem attributable to us, we will arrange an appropriate replacement, reshipment, refund, or return without additional costs caused by our error.

Before Returning an Item

Contact support before mailing anything back. Do not automatically use our registered business address as a return destination.

Once your request is reviewed and approved, we will provide the appropriate return warehouse address and instructions.

Read our Return & Refund Policy for eligibility, deadlines, and shipping responsibilities.

Response Time

We aim to answer within 24 hours. Cases involving carriers, payment services, fulfillment partners, return facilities, or other providers may require additional investigation.

Customer Service Hours:
Monday and Wednesday-Sunday: 10:00-22:00.
Tuesday: 09:00-22:00.
China Standard Time (UTC+8).