Order Processing

Preparation normally takes 2-4 business days after payment confirmation and any necessary verification. Holidays, promotions, and unusually high demand may extend preparation to up to 5 business days.

Business days generally exclude weekends and relevant public holidays. Processing and carrier transit are separate periods.

Estimated U.S. Delivery

Standard carrier transit to supported United States addresses is generally estimated at 10-15 business days after dispatch.

The overall period includes preparation plus transit. Estimates are not guaranteed arrival dates. Weather, customs, holidays, carrier disruption, remote locations, and other events outside reasonable control may affect delivery.

Shipping Charges

Available delivery methods and shipping charges are calculated at checkout using the destination and available services.

You can review the shipping charge and final order amount before paying.

Fulfillment & Shipping Origin

Our ship-from business location is:

Room 102, No. 87 Shuiyin 1st Cross Road, Tianhe District, Guangzhou, Guangdong, China.

Packaging and dispatch arrangements depend on the products and destination. Items from one order may occasionally be sent separately and receive separate tracking numbers.

Tracking Your Shipment

After dispatch, available tracking information is normally emailed to the address entered at checkout.

The carrier may need time after label creation before the first movement appears. Carrier selection can vary according to the product, destination, and available service.

Shipping Address Changes

Check the recipient name, street address, unit number, postal code, and contact details before ordering.

Send corrections to service@qevzunyl.com immediately. We try to update details before fulfillment, but cannot guarantee changes after processing or shipment preparation starts.

Reasonable reshipping charges may apply when an incorrect, incomplete, or undeliverable address supplied by the customer causes a returned parcel and a requested second dispatch.

P.O. Boxes, APO/FPO & U.S. Territories

Support for these addresses depends on the product, destination, and available carrier service.

An available method normally appears during checkout. If no option appears, delivery to that address may not be possible.

Delayed or Inactive Tracking

Updates may pause while parcels move between facilities, carriers, or shipping networks.

Contact us with the order number if tracking stops for an extended period or a shipment appears substantially delayed. We will examine the record and investigate with the relevant provider where appropriate.

Lost Shipments

To report a parcel that may be lost in transit, email service@qevzunyl.com with your order number, tracking number if available, delivery address, and a brief explanation of the issue. Our team will review the tracking record and investigate with the carrier or fulfillment provider. A tracking delay alone does not confirm that a parcel is lost.

Once loss in transit is confirmed, you may choose a replacement shipment at no additional product or delivery charge, subject to availability, or a refund to your original payment method. If a replacement is unavailable, we will refund the affected item. A fully lost order will receive a full refund, including the original shipping charge; for a partly lost order, the refund covers the lost items and any shipping charge attributable to those items.

We initiate an approved lost-shipment refund within 5-10 business days after confirming the loss and agreeing the resolution. Your bank or payment provider may need additional time to post the credit. No return or restocking fee applies to goods confirmed lost before delivery.

Delivered but Not Received

Check the delivery area, mailbox, household members, reception, neighbors, and carrier information where relevant.

Contact us with your order number if the parcel still cannot be found.

Damaged, Incomplete, or Incorrect Orders

Report damage, missing contents, incorrect goods, or substantial listing differences promptly.

Sculptures, vases, and decorative trays may require different protective materials according to their shape, finish, dimensions, weight, and components.

• Provide the order number.
• Explain the issue.
• Send useful photographs or video of the product and problem.
• Include pictures of the outer packaging and shipping label.

For a confirmed error attributable to us, we will arrange an appropriate replacement, refund, reshipment, or return without additional costs caused by that error.

Minor variations within stated specifications do not necessarily indicate defects. Damage and substantial description differences remain subject to review.

International Delivery & Import Charges

Our main customer market is the United States. Other supported destinations, where available, have shipping options displayed at checkout.

International deliveries may incur customs duty, import tax, brokerage, or similar charges. Unless checkout expressly includes them, these charges are generally the recipient's responsibility, subject to applicable law.