Return Window

Qualifying items may be returned within 30 calendar days after confirmed delivery. Contact us before the window expires.

Eligibility remains subject to the requirements below and applicable consumer rights.

Starting a Return Request

Email service@qevzunyl.com before sending goods back. Include:

• Your order number.
• The item name or description.
• The reason for the return.
• Relevant photographs or video where appropriate.
• Pictures of the outer packaging and shipping label for damaged, incomplete, or incorrect orders.

Support will review the request and provide instructions if approved.

Return Eligibility

Except for damaged, defective, incorrect, incomplete, or otherwise legally protected goods, a preference return generally requires:

• An unused item in original condition.
• A complete, unaltered item without intentional damage.
• All supplied parts, accessories, inserts, and materials.
• Original protective packaging where reasonably possible.
• A condition allowing reasonable inspection or resale.
• Proof of purchase or the corresponding order number.

Opening the shipping package alone does not remove eligibility if the item otherwise meets the conditions.

Handle sculptures, vases, trays, surface finishes, and delicate components carefully during inspection to avoid chips, scratches, stains, or breakage.

Product Variations & Materials

Decorative products may show minor differences in color, glaze, finish, texture, dimensions, or weight within their stated specifications.

Such differences are not necessarily defects. Photography, lighting, and screens may also affect perceived appearance.

If a color, style, size, finish, or texture does not suit your preference, you may request a return within the 30-day window. It is treated as a preference return unless a product or fulfillment problem attributable to us is confirmed.

Return Address & Authorization

After approval, support will provide the correct return warehouse address and directions.

Unapproved returns or parcels sent to a destination not provided by support may be delayed, rejected, lost, or unsuitable for processing.

Non-Returnable Items

Preference returns may exclude:

• Customized or personalized items.
• Gift cards.
• Items clearly marked final sale or non-returnable before purchase.
• Goods materially altered, misused, or damaged after delivery for reasons unrelated to an original fault.
• Items missing essential parts or returned in a condition preventing reasonable inspection.

Discounts alone do not make an item non-returnable unless the restriction was clearly disclosed before purchase. Non-excludable consumer rights remain unaffected.

Damaged, Defective, Incorrect, or Incomplete Orders

Inspect purchases promptly. Report damage, defects, wrong or missing items, or substantial listing differences preferably within 7 calendar days of delivery so we can investigate efficiently.

Provide the order number and useful photographs or video showing the issue, packaging, and label where relevant.

After confirming a problem attributable to us, we will arrange an appropriate replacement, refund, reshipment, return, or other reasonable remedy without extra costs caused by our error. Applicable legal rights remain unaffected.

Return Shipping Costs

Preference returns: For a change of mind, style or appearance preference, or an incorrect customer selection, the customer pays return postage. Original outbound shipping charges are not refunded. If the original order qualified for free shipping, we do not deduct an undisclosed outbound shipping charge from the refund.

Damaged, defective, incorrect, incomplete, or substantially misdescribed goods attributable to us: We cover the reasonable necessary return shipping when a return is required, and any delivery charge for an agreed replacement or reshipment. Contact support before purchasing return postage so we can provide a prepaid label where available or agree a reimbursement arrangement. You will not bear additional costs caused by our error.

If a refund is the agreed remedy for an error attributable to us, we refund the affected item and its applicable original shipping charge. If the entire order is returned because of that error, the refund includes the full original shipping charge. No return postage is required when we approve a refund without requiring the item back.

No restocking fee applies to approved returns. Refunds follow the timing and original-payment-method rules below.

Returning the Package

For preference returns, use a dependable tracked service and retain the receipt and tracking reference until the return is completed.

Pack fragile decorative items carefully using appropriate protective materials.

Receipt cannot be guaranteed for an untracked parcel or one sent to an unauthorized address. Customers are generally responsible for preference-return parcels until receipt at the approved destination.

Inspection & Refund Timing

Returned goods may be inspected at the authorized location to confirm eligibility.

After receipt, inspection, and approval, we initiate the eligible refund to the original payment method within 5-10 business days.

Your bank, card issuer, or processor may need additional time to post the credit.

Refund Method

Refunds normally go back to the original payment method. If it cannot accept a refund, support will coordinate with the processor on a permitted alternative.

Depending on the circumstances, item value, shipping costs, and nature of the problem, support may authorize a refund or replacement without requiring the item back.

Exchanges

Exchanges depend on inventory and product availability. Individual decorative items may have minor differences within their stated specifications.

If a direct exchange is unavailable, an approved return followed by a new purchase may be necessary.

Order Cancellation

Ask to cancel immediately after ordering. We try to assist before fulfillment, but cannot guarantee cancellation after processing, fulfillment, packing, shipment preparation, or dispatch starts.

No cancellation fee applies when cancellation succeeds before fulfillment.

Consumer Rights

This policy describes our usual procedures. It does not remove rights or remedies that applicable consumer-protection law does not allow us to exclude.

For return or refund assistance, email service@qevzunyl.com.